Terms & Conditions

Last Updated: January 2025

Welcome to Carawan Health PLLC. By accessing our website or using our services, you agree to be bound by these Terms & Conditions. Please read them carefully.

1. Acceptance of Terms

By accessing and using this website or any services provided by Carawan Health PLLC, you accept and agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree to these terms, please do not use our website or services.

2. About Our Services

Cash-Pay Practice

Carawan Health PLLC operates as a cash-pay (self-pay) practice. We do not bill insurance companies. All payments are due at the time of service unless other arrangements have been made in advance.

Services Provided

We provide primary care, quick care (urgent care), physical examinations, DOT physicals, and related healthcare services. We currently treat patients ages 13 and older.

No Emergency Services

Our clinic is not an emergency room. If you are experiencing a medical emergency, please call 911 or go to your nearest emergency room immediately.

3. Payment Terms

Payment Methods

We accept cash, major credit cards, and most HSA/FSA cards with Visa or Mastercard logos.

Payment Due

Full payment is due at the time of service. For patients enrolled in Direct Primary Care (DPC) or weight loss programs, monthly fees are charged automatically to the card on file.

Pricing

Our pricing is transparent and provided upfront. Current pricing includes but is not limited to:

• Quick Care Visits: $75
• New Patient Primary Care Visit (with labs): $200
• Follow-up Primary Care Visits: $75
• DOT Physical Exams: $80

Additional services, lab work, or procedures may incur additional charges. We will inform you of any additional costs before providing services.

4. Appointment Policy

Scheduling

Appointments can be scheduled online, by phone, or by walking in during business hours. Walk-ins are welcome but appointments are recommended to reduce wait times.

Cancellation Policy

We require at least 24 hours notice for appointment cancellations. Failure to cancel within 24 hours or no-shows may result in a missed appointment fee being charged to the card on file. Repeated no-shows may result in dismissal from our practice.

Late Arrivals

If you arrive more than 15 minutes late for your appointment, you may be asked to reschedule.

5. Medical Disclaimer

Not Medical Advice

The information provided on this website is for general informational purposes only and is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

No Guarantees

While we strive to provide high-quality healthcare services, we cannot guarantee specific outcomes. Medical treatment results vary based on individual circumstances.

Limitations

Our services have limitations. We may refer you to specialists or other healthcare facilities for services beyond our scope of practice or capabilities.

6. Website Use

Accuracy of Information

We strive to keep website information accurate and up-to-date, but we do not warrant that the information is complete, accurate, or current at all times.

Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Carawan Health PLLC and is protected by applicable copyright and trademark laws.

Prohibited Uses

You may not use this website:

• For any unlawful purpose
• To solicit others to perform unlawful acts
• To infringe upon our intellectual property rights
• To harass, abuse, or harm another person
• To submit false or misleading information
• To upload viruses or malicious code

7. Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience only. We do not endorse or assume responsibility for any third-party websites, their content, or their privacy practices.

8. Limitation of Liability

To the fullest extent permitted by law, Carawan Health PLLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or services. Our total liability shall not exceed the amount you paid for the services giving rise to the claim.

9. Indemnification

You agree to indemnify and hold harmless Carawan Health PLLC, its officers, employees, and agents from any claims, damages, losses, or expenses arising from your use of our website or violation of these Terms & Conditions.

10. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts of Duplin County, North Carolina.

11. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website or services after any changes indicates your acceptance of the new terms.

12. Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

13. Contact Information

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